Terms of Service
General Terms and Conditions
The use of this website and the purchase of products from Smart Grass Shop UK are governed by the following terms and conditions. By accessing our site, you agree to comply with these terms and conditions. We reserve the right to amend these terms and conditions at any time. Changes will be posted on this page and your continued use of the website will signify your acceptance of any changes.
Purchasing and Payment Terms
All products are subject to availability and we reserve the right to limit or refuse any order. Prices on our website are indicated in GBP and are subject to change without notice. Payment can be made through various secure methods offered on the site. Orders will not be processed until payment has been fully received. It is the customer's responsibility to ensure that the payment details provided are correct. Any discrepancies must be reported to us promptly for resolution.
Delivery Policy and Timelines
All orders are processed within the time specified on our website. We strive to meet delivery dates, however, occasional delays might occur due to external factors beyond our control. We shall not be liable for any delay or failure to deliver the products within estimated timescales. Customers are responsible for providing accurate delivery information, and any additional delivery charges arising from incorrect information will be borne by the customer.
Returns, Refunds, and Exchanges
Customers have the right to return items as per the statutory rights under UK Consumer Law. Items must be returned in their original condition, with proof of purchase, within 30 days of receipt. Refunds will be processed within a reasonable timeframe. In the event of an exchange, note that the new item will be sent once the returned item has been received and inspected. For any concerns regarding returns or refunds, contact us at [email protected].
Privacy and Data Protection
We are committed to protecting your privacy in compliance with the Data Protection Act 2018. The information collected from you is used to fulfil your orders and improve customer service. We will not disclose your details to third parties without your permission, except where required to do so by law. For more detailed information, please refer to our Privacy Policy available on our website.
Limitation of Liability
Smart Grass Shop UK is not liable for any indirect, special, incidental, or consequential damages arising from the use of, or the inability to use our services or products. This includes, without limitation, damages for loss of profits, data, or goodwill. Our liability shall not exceed the purchase price of the product you bought from us, should a dispute arise regarding product quality or delivery.
Contact Information
If you have any questions regarding these Terms of Service or require further clarification, please do not hesitate to contact us at [email protected] or visit us at Royal Pavilion, 4/5 Pavilion Buildings, Brighton BN1 1EE, United Kingdom.