Privacy Policy

Information We Collect

At Smart Grass Shop UK, we are committed to protecting your privacy and ensuring the security of your personal information. We collect various types of data to provide and improve our services to you. When you browse our website, engage with our services, or make a purchase, we may collect personally identifiable information, such as your name, email address, postal address, and payment information. We also gather non-personal data through cookies and analytics to enhance user experience, including but not limited to IP addresses, browser type, and operating system. This information helps us understand visitor behavior, tailor our offerings, and improve website functionality. Rest assured, all collected data is securely stored and encrypted to prevent unauthorized access.

Use of Your Information

Your personal information is primarily used to fulfill your orders, process transactions, and provide customer support. We also use your data to communicate with you about your orders, respond to inquiries, and send updates or promotional materials, only if consented. Our marketing communications aim to keep you informed about our latest product offerings, special promotions, and gardening tips that may interest you. We abide by data protection principles, ensuring that your information is used lawfully, fairly, and transparently. We take your privacy seriously and will not share your information with third parties for direct marketing without your explicit consent, unless legally required.

Data Protection and Security

We prioritize the security of your personal data by implementing rigorous precautions and employing industry-standard security measures. Our website utilizes secure server software (SSL) to encrypt all financial transactions, protecting them against interception or misuse. Access to personal data is restricted to authorized personnel only, and all employees are bound by data protection obligations. We regularly review our information collection and processing practices to safeguard your data against loss, theft, and unauthorized use. While we strive to protect your personal information, we cannot guarantee absolute security. However, we continuously update our security protocols to address potential vulnerabilities and enhance protection.

Your Rights

Under the Data Protection Act 2018 and the General Data Protection Regulation (GDPR), you have several rights regarding your personal information. You have the right to access, correct, or delete any personal data we hold about you. You can request a copy of your data, object to its processing, or even restrict processing under certain circumstances. Should you wish to exercise these rights, please contact us at [email protected]. We will respond to all requests promptly and in compliance with applicable data protection laws. Additionally, if you are unhappy with how we handle your personal data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO).

Contact Information

If you have any questions or concerns about this Privacy Policy or our data handling practices, please do not hesitate to contact us. You can reach us by email at [email protected] or by postal mail at Smart Grass Shop UK, Royal Pavilion, 4/5 Pavilion Buildings, Brighton BN1 1EE, United Kingdom. We are committed to addressing your inquiries promptly and professionally, ensuring that your privacy rights are respected and protected at all times.